TrueWin Responsible Gaming

Play for Fun, Stay in Control

The vast majority of people gamble for enjoyment and within their means. To keep it that way, set yourself limits before you play and treat any money you spend as the cost of entertainment.

Healthy Habits

• Decide on a budget and a time limit before you start, and stick to them.
• Never chase losses, the outcome of every game is independent.
• Do not gamble when stressed, upset or under the influence.
• Balance play with other activities and take regular breaks.
• Only play with money you can comfortably afford to lose.

Tools to Help You

TrueWin gives you built-in controls to manage your play:

• Deposit limits: cap how much you can add over a day, week or month.
• Session reminders: get a prompt after a set time so you stay aware of how long you have played.
• Time out: take a short break by locking your account for a chosen period.
• Self-exclusion: close access to your account for a longer period when you need distance.

To set any of these up, contact our team through Contact & Support.

Signs to Watch For

It may be time to seek help if you are spending more than you can afford, hiding your gambling, borrowing money to play, or feeling anxious about it. Recognising these signs early makes a difference.

Where to Find Support

If you or someone you know needs help, confidential support is available from organisations that specialise in gambling-related harm. Our support team can also point you toward the right resources, any time.

Protecting Minors

You must be 18 or over to hold an account or play at TrueWin. We verify the age of every customer and encourage parents to use parental controls to keep gambling content away from children.